- If your order is a ready to ship item this will be shipped within 3/5 days. To check if it is a ready to ship item it will be shown within the product description.
- Pieces that are made to order will ship within 4/6 weeks depending on size and intricacy of piece.
- If you need to expedite an order please contact me directly on my website or call to see if this can be accommodated within your time frame.
Delivery Ready to Ship Pieces
|UK delivery service||Cost||Delivery Time|
|Recorded delivery (under £100)||FREE||3-5 working days|
|Special delivery (over £100)||FREE||3-5 working days|
|Express delivery (orders placed before 1pm)||£7.95||Delivery before 1pm on the next working day|
|Delivery to Europe||£9.95||5-7 working days|
|Delivery to rest of the world||£14.95||7-10 working days|
Bespoke Products Delivery
8-10 weeks depending on intricacy of design (the timeframes will be agreed upon order with each individual to make sure your piece arrives to you on time).
All orders for Bespoke pieces are delivered free of charge.
- Returns will be accepted within 7 working days of delivery. Full refund will be given minus the postage cost to return it back to us.
- If you are going to return your item please contact firstname.lastname@example.org and let me know the reason for your return. Return items below £50 will need to be returned by Royal Mail Recorded Delivery. All items above £50 will need to be returned by Royal Mail Special Delivery.
- We do not take any responsibility for returned items that are not received back to The Bobby Pin and request that you contact Royal Mail directly if this occurs.
- You will be responsible for paying postage costs associated with returns under this policy.
- All items must be returned in their original packaging with the swing tag attached, if the swing tag has been removed no refund will be granted.
- No refunds will be given if the piece as been worn or damaged.
- No refunds or exchanges will be given after the 7 day policy.
- All bespoke items cannot be returned or exchanged. Please make sure you are 100% happy with your design before you commit to ordering. These pieces cannot be re-sold due to the nature of the piece.
- If you are an international customer, you have 14 days (from date of receipt) to return your order. We have extended our standard Returns Policy for international customers to allow for additional delivery time in the case of returned orders.
- Contact us if you are returning your order by emailing email@example.com. Returns must be sent through a trackable delivery service, ensuring it is appropriately insured.